Personal Information

“ZipZo” is a trademark of “ZipZo DigiMarket Private Limited”, a company incorporated under Section 2(68) of the Companies Act, 2013. The domain name is (The "Site" or the “Website”); the mobile app name is ZipZo : Online Grocery & Supermarket Delivery and Play store link is (The “Mobile App”)

We respect your privacy and value the trust you place on us. This Privacy Policy provides succinctly the manner your data is collected and used by The Company on the Site or Mobileapp. As a visitor to the Site or Mobileapp or as a Customer you are advised to please read and understand the Privacy Policy carefully. By accessing the services provided by the Site or Mobileapp you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

Your IP is logged when placing an order. This is for reasons of fraud protection.

What are Personally Identifiable Informations and other Information does ZipZo gather?

We collect and store personal informations provided by you from time to time. For example As part of the registration process on the Site or Mobileapp, we may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, addressmarital status, anniversary, preferences, likes and dislikes etc.).

We only collect and use such informations from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including: 1) To enable the provision of services opted for by you; 2) To communicate necessary account and product/service related information from time to time; 3) To allow you to receive quality customer care services; 4) To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards; 5) To comply with applicable laws, rules and regulations; and 6) To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.In general, you can browse the WebSite or Mobileapp without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website or Mobileapp.

We may automatically track certain information about you based upon your behaviour on the Site or Mobileapp. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the or not), which URL you next go to (whether this URL is on the or not), your web request, IP address, browser type, browser language, date and time of requestand other information associated with your interaction with the.

We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the webSite or Mobileapp. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure [of approved payment gateways which are digitally encrypted, and provide the highest possible degree of care available under the technology presently in use.

The Company will not use your financial information for any purpose other than to complete a transaction with you.

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website or Mobileapp, and opt out of any non-essential communications from the Company.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

What regarding Cookies?

Cookies are alphanumeric identifiers that we transfer to your web browser to enable our systems to recognise your browser andto provide features such as Recommended for You, personalised experienced and storage of items in your Shopping Cart between frequent visits.We also use cookies to allow you to enter your password less frequently during a session.

Perhaps most importantly, authentication cookies are the most common method used by web servers to know whether the user is logged in or not, and which account they are logged in with. Without such a mechanism, the Site or Mobileapp would not know whether to send a page containing sensitive information, or require the user to authenticate them by logging in. And its promote trust and safety.

You are always free to decline our cookies if your browser permits.However, because cookies allow you to use certain essential features on, we recommend that you leave them turned on. If you block or otherwise reject our cookies, you may not be able to add items to your Shopping Cart, proceed to Checkout, or use any products and services that required Logging in.The cookies do not contain any of your personally identifiable information.

If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Additionally, you may encounter “cookies” or other similar devices on certain pages of that are placed by third parties. We do not control the use of cookies by third parties.

Does ZipZo share your Personal Information?

The Information regarding our customers is an important/emergent part of our business and we does not rent sell or share it to others. ZipZo shares its customer information only as described herein and with subsidiaries, business associates and partners including third party service provider which ZipZo; controls and that are either subject to this Privacy policy or follow code of business conduct at least as protective as those described in this Privacy Policy.

We may disclose your informationwhen we believe disclose is appropriateto provide you access to our website or Mobileapp & service,to comply with our legal obligations,to enforce or apply our Terms &Conditions of Use, privacy policy and other agreements;to facilitate our marketing and advertising activities, or todetect, prevent, mitigate, and investigate fraudulent or illegal activities related to our Services: and to take action againstsuspected fraud, potential threat to the safety or security of any person, violations of the Site or Mobileapp’s terms of use or to defend against legal claims. The company may disclose your information to special circumstances such as compliance with subpoenas, court orders, requests/order from government or regulatory authorities, legal authorities or law enforcement agencies, a judicial or other competent body pursuant to applicable laws.

In addition as we regularly develop our business, we might sell or buy or merge with other organization or business entity and in such transactions, we may share your information as transferred business assets but remains subject to follow this privacy policy with respect to your personal information.

Our Website or Mobileapp may contain links to other website or Mobileapps that may collect information about you. ZipZo or ZipZo DigiMarket Private Limited is not responsible for the privacy practices or the content of those linked website or Mobileapps which we do not manage and control.

How Secure is your personal Information?

To protect the security of your information during Data transmission by using SSL (Secure Sockets Layer), which is highly secure encrypted.

We have rigorous security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to stringent security guidelines, protecting it against unauthorized access. Although the Company endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website or Mobileapp, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off/ Log out when you finish using a shared computer.

Please note that we will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and we are requesting you to forward the information relating to the same to [email protected] for necessary action.

What Choices / Opt-Out Do I Have?

You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such features as Your Profile, Wish Lists, Customer Reviews.

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us. If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of and it is your responsibility to review them for changes.

Notices, Policy updates and Revisions

If you have any concern about privacy or grievances at ZipZo, please contact us with a detailed description and we will try to resolve the same for you.

Our business changes continually and in the pathway of our growth and to serve you more than better, If we decide to change our Privacy Policy and the Conditions of Use, we will post those changes on this page. Not with standing, we may e-mail periodic reminders of those changes, unless & until you have instructed us not to, but you should check our website or Mobileapp frequently to see recent changes. Such changes shall be effective immediately upon posting to the Site or Mobileapp.

We stand behind the promises we make, to make our customers not only happy also beyond delight.