Conditions of Use

Welcome to “ZipZo”. “ZipZo DigiMarket Private Limited”, a company incorporated under the Companies Act, 2013, provide access to www.ZipZo website or Mobileapp ( the "Site or Mobileapp" or the “Website or Mobileapp” ) as well as ZipZo MobileApp (ZipZo : Online Grocery & Supermarket Delivery) to You (“User”) subject to the conditions explicate herein.

We strongly recommend you to read and understand the ‘Terms of Use’ or ‘Conditions of Use’ carefully before accessing the ZipZo.in website or Mobileapp. As By accessing the ZipZo.in website or Mobileapp, you signify your agreement to be bound by these conditions including the applicable policies and acknowledge that it constitutes an agreement between you and the Company (hereinafter the “User Agreement”).

These “Terms of Use” or "Conditions of Use" or “User Agreement” constitutes an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Website or Mobileapp & Services overview

The Site or Mobileapp is owned and maintained by “ZipZo DigiMarket Private Limited”, CIN: U74999WB2017PTC222828

The Company operates a “Online Supermarket” which offers one or more of the following features and services, mainly for the browsing and purchasing of grocery and non-grocery, general merchandise, fruits, vegetables, meat, stationary products, FMCG & OTC products, pet needs supplies etceteras and other household products that are consumed regularly; and operates and offers scheduling of third party seller (Marketplace). The company sells its products through its online retailing and delivers its products to customer’s door step through own or hired logistic/courier support. Also will operate others function related to that and any other services, features, content or applications that ZipZo may offer through the Site or Mobileapp from time to time in our sole and absolute discretion.

ZipZo reserves the right to change, modify, suspend or discontinue the whole or any portion of the Services, Site or Mobileapp and systems at any time. We may also impose limits on certain features or restrict your access to parts or the entire Services, or Site or Mobileapp without notice or liability.

Your Account, Registration Obligations and Security

To access certain parts of the Website or Mobileapp or Services, you will be required to register for an account with ZipZo (“Account”) and password ("Password"). If you use our website or Mobileapp, you are solely accountable for safeguarding and maintaining the confidentiality of your Login and password and for all activities that occur under your account or password. You agree to immediately notify if you believe or found that your Login & Password has become known to someone else, or if the Login & Password is being, or is likely to be, used in an unauthorised manner or any other breach of security. Please be sure that the details you provide us that are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Account area of our site or Mobileapp. ZipZo reserves the right to refuse access to the website or Mobileapp, terminate or block accounts, remove or edit content at any time without any notice to you.

By agreeing to the Terms of Use, you agree to receive promotional communication and newsletters from the Company and its partners. You can opt out from such communication and/or newsletters either by contacting the customer services team or by mailing us to [email protected] for the same.

Privacy Policy

Please review our “Privacy Policy” which also governs your access to ZipZo, to understand our practices & code of business conduct. The information or the data which you provided to us during the access of ZipZo will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations.

License & Website or Mobileapp access

“ZipZo DigiMarket Private Limited” hereby grants you a personal, non-exclusive and non-transferable limited sub-licence to access or use its website or Mobileapp, but not to download (other than page caching) or reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to any Service; or the Site or Mobileapp or any materials, information, news, advertisements, listings, pricing, data, input, text, slogan, songs, audio, video, pictures, graphics, logo, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site or Mobileapp, Services (collectively, “Content”), except, to the extent permitted, with the prior written consent of The Company or unless expressly permitted in these Terms of Use.

You may not decompile, reverse engineer or otherwise attempt to discover the source code of the Site or Mobileapp or any Content, except under the specific circumstances expressly permitted by law or The Company in writing.

Pricing

Each and every product prices mentioned on the site or Mobileapp are all in Indian Rupees (INR) and will be sold at MRP (Maximum Retail Price) unless otherwise specified. The prices mentioned at the time of placing order will be the prices charged at the time of the delivery. If found the prices are higher at the time of delivery, no additional charges will be collected, or in case the prices are lower, the difference amount will be refunded at the time of the delivery of the order.

Coupons and Promo Codes; Voucher Codes and other Privileges and Programmes

ZipZo may periodically arrange various promotional offers, contests, surveys, privileges and other programmes, subject to additional terms and conditions, which can be found on the Site or Mobileapp and are hereby incorporated by reference into these Terms of Use. These are only valid for the time period specified by ZipZo and/or while stocks last basis. No compensation or cash will be offered in the event that a promotion is no longer in stock. Use of any promotional codes, coupons & Voucher Code must be produced at the time of checkout, and all information required by ZipZo must be provided, No retroactive use is permitted, a minimum spend may be required and cannot be refunded, redeemed or exchanged for cash.

ZipZo reserves the right to verify the validity of any promotional codes, coupons & Voucher Code and to declare null and void and charge full price for items purchased, any promotional codes, coupons & Voucher Code that in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.

ZipZo may offers free gift as part of a promotion, the free gift is offered on a “first come first serve” basis and/or while stocks last basis. No cash or credit will be offered in lieu of the gift.

Where you are permitted to return any product to ZipZo for a refund/credit and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related.

Our decision on all matters relating to promotions, discounts, Voucher Codes and other privileges is final and binding and ZipZo reserves the right to discontinue any promotion, discount, Voucher Code programme, contest, privileges or programme at any time without notice or liability.

Return & Refunds

We have a "100% no questions asked return policy” and we have only one condition that “No terms & Conditions” for return and refund. This entitles all our users to return the product at the time of delivery if due to some reason they are not satisfied with the quality & quantity or freshness of the product or incorrect product. ZipZo at its sole direction, will offer a replacement or refund of the product(s), or arrange for the re-delivery, and/or will take the returned product(s) back with us and issue a Refund in your ZipZo Wallet for the value of the return product(s). Balance shall be used to pay your subsequent purchase bills.

Cancellations

As a customer you can cancel your order anytime before the order enters the “Enroute” stage of the ‘delivery slot’ for which you have placed an order by calling up to our customer advisor team. For such cancellations, we will refund payments, if any, already made by you for the relevant order.

ZipZo reserves the right to cancel order(s) if it is suspect any fraudulent transaction by any customer or any transaction which does not conform to or violates these ‘User Agreement’ or ‘terms & conditions’. Your IP is logged when placing an order. This is for reasons of fraud protection. We will maintain a negative list of all unlawful & fraudulent transactions for further legal investigation and would deny access to them or cancel any orders placed by them.

In addition, Orders may be cancelled by the Company in case of certain unavailability of product(s), or for any reason outside the control of the Company and for such cancellations, the Company will refund the payments, if any, already made by you for the relevant order.

You Agree and Confirm that

In case a non-delivery take place on account of your mistake (i.e. incorrect or wrong name or address or any other deceit information) any extra cost incurred by the company for redelivery shall be claimed from you.

You will access the services offered by the website or Mobileapp and its subsidiaries, business associates and partners including third party service provider, for lawful purposes only and comply with all applicable laws and regulations while accessing/using and transacting on the website or Mobileapp.

You will provide authentic and true information in all instances where such information is requested of you. The company reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your detail is/are found not to be true, or deceit, the company has the full authority to reject the registration and debar you from using the Service without any notice to you.

You are using the service(s) available on this website or Mobileapp and transacting at your own risk and are using your best and prudent judgment before any transaction over this website or Mobileapp.

You will be required to enter a valid phone number while placing an order on the Website or Mobileapp. By registering your phone number with us, You consent to be contacted by us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. The address for delivery of the product which ordered by you is to be made will be proper and correct in all respects.

Before placing an order of a product, you will check the product description carefully. By placing an order you agree to be legally bound by the conditions of sale included in the item's description.

You agree to receive promotional communication and newsletters from the Company and its partners. You can opt out from such communication and/or newsletters either by contacting the customer services team or by mailing us to [email protected] for the same.

You will not use the Site or Mobileapp ZipZo for any of the purposes of disseminating any unlawful, harassing, humiliating, harmful, abusive, ominous, threatening, vulgar, obscene, or otherwise objectionable material, or Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice, or Breaching any applicable laws; or Making, transmitting or storing electronic copies of materials protected by copyright without the consent of the owner.

You agree that ZipZo or The Company has the right in its sole and absolute discretion and without notice or liability to restrict, suspend, or terminate your access to all or any part of the Site or Mobileapp, or Services; and/or terminate, deactivate or suspend your Account, delete your Account and all related information and files in your Account, without assigning any reason.

Without prejudice to the generality of the above, ZipZo or The Company reserves the right to deactivate your Account if it has been inactive for a period of 5 years or more, or if you are in breach of any of our Terms of Use.

Modifications or Amendments to this Condition of use or the Agreement

“ZipZo DigiMarket Private Limited” reserve the right to make changes or may modify our website or Mobileapp, policies, and these Conditions of Use or User Agreement at any time, and without prior notice, by posting amended terms on this Site or Mobileapp. You will be subject to the policies and Conditions of Use in force at the time that you use the website or Mobileapp or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition. We encourage our customer to review periodically for any updates or changes.

Copyright, Authors' rights and Database right

The copyright, patents, trademarks, registered designs and all intellectual property rights in the Services, the Site or Mobileapp and all Content shall vest in and remain with ZipZo and its licensors and is protected by India and international copyright, authors' rights and database right laws..

The website or Mobileapp or any materials, or the All materials, information, news, advertisements, listings, pricing, data, input, text, slogan, songs, audio, video, pictures, illustrations, designs, icons, graphics, logo, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site or Mobileapp, Services (collectively, “Content”) are intended solely for personal, non-commercial use. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying or storing and to download (other than page caching) or reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to any Service; or the Site or Mobileapp or any materials, information, news, advertisements, listings, pricing, data, input, text, slogan, songs, audio, video, pictures, graphics, logo, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site or Mobileapp, Services (collectively, “Content”), except, to the extent permitted, with the prior written consent of The Company or unless expressly permitted. The compilation (the collection, arrangement, and assembly) of all content on this website or Mobileapp is/are the exclusive & solely intellectual property of The Company and its subsidiaries, business associates and partners and is protected by laws of India and international copyright and database right laws and All software used on this website or Mobileapp is the property of The Company and its subsidiaries, business associates and partner or its software suppliers and is protected by India and international copyright and author' rights laws.

Notification of Infringement & Objectionable Content & Intellectual Property Claims

ZipZo or The Company respects the intellectual property of others. The Company reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of the Site or Mobileapp, App, Services or Content (“Infringing Material”) and take appropriate action. If you believe that your rights are being violated or your intellectual property or work has been used or copied in a way that constitutes copyright infringement by an item or information on the ZipZo website or Mobileapp, please notify us in writing (“Infringement Notice”) immediately in the form and containing the information prescribed by The Indian Copyright Act, 1957 (as amended by the Copyright Amendment Act 2012).

Thousands of products for sale offered by the website or Mobileapp and hosts many thousands of comments; it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, the company operates a "takedown on a Notice" basis. If you believe that any content or anything on the website or Mobileapp is illegal, offensive, material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm, deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious; or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India ; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, that are refers to " Objectionable Content ", in such case please inform us immediately in writing.

All Infringement Notices shall be sent to ZipZo, via email to [email protected]

ZipZo or The Company will duly consider all Infringement and Objectionable Content Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against ZipZo or The Company in respect of any Infringing Material, unless you have first given the Infringement Notice to ZipZo or The Company and sufficient opportunity to remove the Infringing Material, Objectionable Content and thereafter ZipZo or The Company refuses or fails to remove the Infringing Material within a reasonable time. Where ZipZo or The Company removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against ZipZo or The Company under applicable law which you may have in respect of any Infringing and Objectionable Material appearing on the website or Mobileapp prior to such removal by ZipZo or The Company.

You acknowledge and agree that ZipZo or The Company has no control and cannot undertake responsibility or liability in respect of Infringing and Objectionable Material appearing on or through Linked Site or Mobileapps or other third party site or Mobileapps.

Governing Law & Jurisdiction

These Terms of Use and all matters relating to your access to, or use of, the Site or Mobileapp, App and the Services shall be governed by and construed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Kolkata High Court of Republic of India.

Indemnity

You agree to defend, indemnify and hold harmless the Company, its subsidiaries, business associates and partners, and their respective officers, employees, directors, agents and their successors and assigns from and against any and all claims or demand, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon a breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, rules, regulations and User Agreement or the rights of a third party.

Disclaimer

We make every effort to ensure that the Site or Mobileapp, Services and all Content is accurate and complete, we provide the Site or Mobileapp, Services and Content on an ‘as is’, ‘as available’ basis only without warranties of any kind either express or implied except otherwise specified in writing. To the fullest extent permissible pursuant to applicable law, We disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement. Without limiting the foregoing, ZipZo or The Company does not warrant that the functions contained in or access to the Site or Mobileapp, App, Services, Content or other content will be timely, quality, suitable, available, accurate, uninterrupted, error-free, or without omission, that defects will be corrected, or that the Site or Mobileapp, App, Services, or Content are free of viruses or other harmful components, or that the download, installation or use of the App or any Content in or with any device will not affect the functionality or performance of the device. The Company make best efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on your mobile/computer screen.

We further expressly disclaim the ownership, liability, legality, merchantability of any products listed or sold through or displayed on the website or Mobileapp, or their brand and logo. At no time shall any right, title or interest in the products vest with ZipZo nor shall ZipZo have any obligations or liabilities.